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now work modern service requires not only the "delivery" (delivery) on time. Obliged to do any changes and meet possible outcome, winning mix of carrots and sticks with skill and craft, cajoled and threatened, in an ongoing game of emotional strength that must be performed with matchless skill, remains (and should) always happy and motivated. Deeply involved in the effort that the customer makes.
The class struggle was great because it lets you do your job and keep the bad mood. But today, the great tragedy of insecurity is that everyone must also seem happy: call-center operators, PR, press officers, communication experts. You're not selling a brick wall, pulled up to the letter, you can conclude that even a grunt, so has the wall. No, here process by which you build your wall, (now become the subject intangible) is part product you sell. If you turn a good video and you're in a bad mood, you're not a good director. If the event went very well but you were long the bagpipes, you are not a good Pr
Today we all sell fake happiness ready cash. And we also sell poorly.
Basically today we can no longer just work, work we are happy to share a "mission" a "goal" of our customers and make them feel deep empathy for our his filmatino that airs the week of fashion.
And I tell you.
He says he is an Italian philosopher in Paris. His name is Michael Marzano, his book "domain extension of manipulation" talk about that. In short, as we pretend that everything is important, while we know that few things really are.
And then pretend for too long is harmful. Understand that if you're evoking empathy in yourself (as an actor in the Actor's Studio itself can cause a "real" feeling) is fake or real, leads to confound the plans in an antechamber of schizophrenia that is uncomfortable. And since
feel empathy for those who do not have to, not who you should try for more.
Here are cynical. Use feelings just the wrong way.
I'm careful and I still cry in front of good movies.
But it's not that I did not happen sooner or later.
If you notice.
the searcher
Magnum and the photo is found here
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